Breaking Down Our Customer-Friendly Sales Process
Embarking on the journey to a new and improved roof or siding can be both exciting and daunting. At L.H. Krueger and Son, Inc., we understand the importance of this decision, and we’re here to guide you through our seamless and customer-friendly sales process. Let’s delve into our customer-friendly sales process and go over the two crucial appointments that will pave the way to a project that not only meets your needs but exceeds your expectations.
First Appointment: Understanding Your Home’s Needs
Our first appointment is all about you and your home. We believe in a personalized approach, and to achieve this, your sale representative will arrive promptly at the scheduled time to engage in a collaborative conversation. Here’s what you can expect during this visit:
In-Depth Consultation:
- We are not just here to sell you a new roof or new siding; we’re here to understand your wants and needs. Our team will ask you questions to gain insights into your preferences, ensuring that your new roof or siding aligns perfectly with your vision.
Thorough Inspection:
- Your roof and siding is a vital part of your home, and its performance depends on various factors. We’ll take pictures, measurements, get up on your roof if weather allows, and visually inspect the exterior of your home to gather essential information for a customized solution.  If conditions are favorable you sales representative may use a drone to get a better look at areas that are difficult to access.
Attic Assessment and Ventilation Check:
- To address your roof system effectively, we need to assess the condition of your attic and the functionality of your home’s ventilation. Ventilation plays a pivotal role in the performance and lifespan of your roof.  It’s so important to the performance of your roof that improper ventilation will void your shingle warranty. If any corrections are required, we’ll discuss them during your roof replacement – the perfect opportunity to enhance your home’s overall efficiency and ensure your new roof doesn’t deteriorate prematurely.
Your Presence Matters:
- We value your input, and that’s why we ask you to be present during this appointment. Your active participation allows us to address any questions you may have and ensures that the proposed solution aligns with your expectations. Rest assured, this appointment typically takes no more than an hour, giving us ample time to cover all aspects thoroughly.
Second Appointment: Presenting Your Tailored Solution Using Our Customer-Friendly Sales Process
After gathering all the necessary information during the first appointment, we move on to the second phase of our customer-friendly sales process – the presentation appointment. Here’s what you can anticipate during this insightful session:
Comprehensive Proposal Explanation:
- Your designated sales representative will take the lead in going over the detailed proposal. This isn’t just a rundown of costs; it’s a comprehensive explanation of the proposed work, ensuring you have a clear understanding of every aspect of your roof or siding replacement.
Interactive Discussion:
- We believe in transparency, and that includes providing you with a platform to ask questions. Your sales representative will be there to address any concerns or queries you may have, fostering an open and informative discussion.
Hour-Long Presentation:
- We respect your time, and we aim to make this appointment efficient yet thorough. Typically lasting about an hour, this presentation ensures that you are well-informed and confident in the decisions you make for your home.
Conclusion:
At L.H. Krueger and Son, Inc., our customer-friendly sales process is designed with you in mind. We prioritize communication, transparency, and personalized solutions to ensure that your journey to a new roof or siding is not only smooth but also an experience that exceeds your expectations. Get ready to elevate your home with a new roof or siding that combines functionality and aesthetics seamlessly!
