Frequently Asked Questions

Offering superb customer service is ingrained into our operations. Our onsite service staff is available to assist you and answer any questions you may have, or you can easily get in touch with us via our online chat and text support systems. When you need an estimate, you’ll love our responsive and thorough estimating department. By using a certified team of installers, we can promise consistency and care in your service experience. After your exterior project is completed, you can rely on our robust Workmanship Warranty Program to guarantee your satisfaction and peace of mind.

Our Customer Reviews page contains honest, recent feedback from real customers. In addition, we hold an A+ rating with the Better Business Bureau.

L.H. Krueger’s workmanship and customer service has earned numerous awards, certifications, and high ratings over the years. Here are just a few:

• A+ with BBB
• 4.7-star rating on Google
• 4.9-star rating on Guild Quality
• GAF Factory Certified Master Elite Installer
• Owens Corning Preferred Contractor
• Certified Green Roofer
• Certified Raindrop Gutter Guard Installer
• Waukesha County Business Alliance Top 10 Business

If you notice a problem during your project, please contact your Production Assistant. If a problem arises after your project has been completed, please submit a claim through our Workmanship Warranty Program.

We take every precaution to keep your property in pristine condition. Each project has a site specific safety plan. Our team will use plywood to protect your home and landscaping as needed, tarp over landscaping that needs extra protection, and dispose of materials promptly in an onsite dumpster. We will periodically sweep your driveway and yard with a magnetic broom to pick up any stray nails. In addition, we take the safety of our employees very seriously. Each person on our team is properly trained to be OSHA compliant in fall protection, ladder safety, and the proper use of power tools. We invest in the best safety equipment and training to protect our team and your home.

We’ve put together downloadable checklists to help you prepare for our team’s visit. Here’s what you should do before we arrive and after we’ve finished your project for the best experience and a home exterior that looks great for years.

We’re happy to help you find high-quality, long-lasting materials you’ll love for your roofing, siding, and gutter projects. We can color-match shingles, siding, and gutters to your home exterior or help you create a bold new look! With ongoing supply chain disruptions, some materials or colors are more difficult to track down, so our team is staying on top of lead times and can steer you toward options that will be available sooner.

After we’ve received your full payment, it should be about 1-2 weeks until your lien waiver and warranty packet arrives. If you opt to get the upgraded GAF warranty, this will come directly to you (not through L.H. Krueger) in 1-2 months.

As you might expect, the answer is “it depends”! The variation of pricing depends on the scope of work, the size of the home, and the materials chosen by the homeowner. For example, an average 2,500 square foot ranch might involve the following costs:

• New roof: $25,000 – $30,000
• New siding: $50,000-60,000+
• New gutters: $3,000-4,000
• Repairs and service calls: Starting at $275

To get the most accurate pricing for your home exterior project, request a free estimate!

We often match gutters to a home’s fascia, which is a common choice for homeowners. However, we’re happy to help you select whatever color will be best for your home.

Exterior caulking should be checked on an annual basis. Erratic Wisconsin weather can cause shrinking due to extreme temperature lows and highs, which lead to cracking. Yearly checkups help you catch and fix damage early.

L.H. Krueger is committed to using quality products that stand the test of time. Your home exterior will benefit from industry-leading brands of asphalt shingles, composite or fiber cement siding, and aluminum gutters, siding, and fascia. In addition, we use a high-quality caulk made from silicone of polyurethane.

While we aren’t able to get rid of pesky critters for you, we can help you after they’re gone! Once a pest has been removed, we can plug any holes it created. Then, we’ll assess your shingles, soffit, fascia, and siding and diagnose any issues the animal may have caused, including deterioration, damage from chewing, or rot due to exposure, so that you can get your home’s exterior good as new again.

The issue, condensation, is a result of air leaks into your attic space from improperly sealed bath fan ducting, electrical fixtures, and water heater exhaust ductwork. Interior air, being warmer than the exterior air in winter, can hold more water vapor. When interior air leaks into the cold attic space, it is carrying more water vapor than can be held by the cold air in the attic. The warm interior air is cooled until it reaches the dew point, or the point when relative humidity reaches 100%. When the dew point is reached, the water vapor forms condensation on whatever matter it comes into contact with. This condensation may not reach levels that are apparent anywhere other than the interior of your attic. Most condensation slowly evaporates over time without any harm to your home. When drastic temperature changes occur, the condensation (if formed as ice or frost) can melt quickly and pool, which may then drip down onto your insulation and possibly find its way into the interior of your home.